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Delivery / Returns
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Charges and options
The contents of your order and your country will determine which delivery services are available to you. All charges will
be automatically included in your purchase price when you complete the delivery address (which in all
cases must be the cardholders address). For countries outside the UK, Ireland, EU and USA please
contact us directly on info@loxsit.com for specific charges
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Delivery FAQs
When and how will my order be delivered?
The standard delivery times for UK are 3 days, Ireland 3 days, EU up to 8 days and USA up to 14 days.
Generally the delivery times are much faster, but should you experience a delivery outside this
period contact info@loxsit.com to investigate.
The item(s) will be delivered to the cardholders address between the hours of 8.30 to 5.30. The items
must be signed for by the cardholder to reduce the opportunity for fraudsters.
What happens if I'm out when you deliver?
It is imperative that the goods are signed for, if you are out then a card with details of what
to do next will be left at your address.
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Returns Policy
Our Returns Policy
If the goods arrive incomplete, damaged or faulty then please advise our customer service department
at info@loxsit.com and they will arrange for the goods to be collected, you will either be entitled
to exchange the goods or a full refund, this is your choice. In this event you will not incur any
charges.
If within 28 days of receiving the goods and they have arrived in good condition, fit for purpose but you decide to return the goods, then contact
customer service on info@loxsit.com to arrange collection, upon return you will be refunded the value
of the goods less the collection cost and the £10 chargeback fee.
If you decide to return the goods between 28 days after delivery and 60 days after delivery you will be charged the collection cost, the chargeback
fee £10 and an administration fee of £25.
How do I return and item?
Refer to the returns and refunds policy for any charges and conditions attached to a return. When you are satisfied
contact info@loxsit.com
to arrange collection of the item or you can arrange delivery to our address, see contact details.
If you arrange delivery to our address you will be responsible for the goods until they reach Loxsit.
When do I get my refund once I've returned the goods?
Please give us at least two weeks to process the refund once we have received the goods. The refund will be
credited to the payment card account less any charges due, (see refunds and returns policy)
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